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Nikpol warranty set out in the Warrant Statement about is subject to the following conditions, and accordingly shall not apply if:

1. The product was not new as the date of purchase or proof of purchase details (such as invoice, receipts or transaction record) are not provided.
2. There is a failure to follow product's installation instructions, evidence cannot be provided, that the product as installed by a licensed plumber or product is used other than in accordance with Nikpol's Specification.
3. Repair works have not received authorisation with Nikpol to proceed with work.
4. According to the Australian Standards or regulations, the Australians Standard (AS/NS 3500.1 Plumbing and Drainage part :1 Water services) which specify that water pressure must be limited to 500kpa on any new home, extension or renovation. The recommended continuous operating pressure for tapware is between 150-500kpa (Maximum static pressure must not exceed 500kpa)
5. Harsh detergent or abrasive cleaners are used on any finishes of the product.
6. The product is not installed in accordance with the relevant Australian Standard and plumbing Codes.
7. The product has been tampered with or repaired in any ways.
8. The product has been damaged by misuse, accident or neglect.
9. The product has discolouration, corrosion or rusting from other environmental factors.
10. Cartridge must be placed in off position before water pressure test.

The warranty period commences from the date of purchase and only applies to the original owner. Nikpol will not be held liable for any claims for labour, additional products or parts associated with an alleged faulty product, including the installation and/or removal of any defective product.

Proof of purchase or equivalent documentation, along with the defective product and a written explanation of the defect, must be supplied for warranty claims to be considered.

*Note this warranty includes Nikpol Australis range but excludes all Oliveri Products.

Please forward all warranty or inquiries to Nikpol to:

Melbourne: sales@nikpol.com.au

Brisbane/NSW: Sales: qld@nikpol.com.au